Caveman Glassworks

When you shop at Caveman Glassworks you are getting the best quality products and the reassurance that every transaction will be handled with care from start to finish in addition to being shipped in a timely & efficient manner.  We want you to be totally satisfied with your shopping experience!  However, if you need to return your order for some reason, we will be glad to assist.  Below is a list of guidelines for returns.  If you the buyer, have any other questions, you may contact us by email at Paul@CavemanGlass.com

 

Returnable items:

Contact us within five calendar days if there is a problem with your order so we may address the return request.  

A refund of returned merchandise will incur a 15% restocking fee.  Your refund (excluding shipping costs and less applicable restocking fee) will be in form of payment originally used within 7 business days. This section is is not applicable to custom orders.  

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Non-returnable items:

1.  All clearance and sale items. 

2.  Custom Orders - With the exception of damaged products received during the shipping process (see Custom orders damaged during shipping below) please note that returns/refunds are NOT accepted for custom orders.  Custom orders include those that are original designs created for you and existing designs that are modified to meet your size and/or color specifications.

 

Return Deposit on Custom Orders:  Excluding the Design Fee which at this point has already been paid and is non-refundable, we return deposits on custom orders provided we have not begun crafting your glass art.  Crafting your art begins when your pattern design is cut, overlayed onto your first piece of glass, and the scoring / cutting process has begun.  

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Authorized returns on Returnable items: An email request to return the merchandise must be received from the buyer to Paul@CavemanGlass.com within three calendar days of receiving the tracked shipment. The buyer’s email must include full name, address, telephone number, name of payment platform used to make payment, tracking number, and the reason for a return request.  Submitting a request does not guarantee a return will be authorized.  If authorized, the buyer, at the buyer’s expense is responsible for returning the item within two business days from the date of authorization, utilizing the same carrier along with shipping insurance in its original box and packing materials.  The buyer will then email the tracking number to Paul@CavemanGlass.com.  Once the item is received, it will be inspected to ensure that it is received in its original condition when shipped.  Once satisfied with the return, your refund (excluding shipping costs and less applicable 15% restocking fee) will be in form of payment originally used within seven business days.  Unfortunately, we cannot issue a refund on return shipping charges.

 

Custom orders damaged during shipping:  All items are inspected prior to packaging and shipping.  Our orders are shipped with insurance provided by the carrier (USS, UPS, FedEx, etc...).  We suggest all customers inspect their items before accepting delivery.  If the product(s) appear to be damaged in shipment, do not accept delivery and have the carrier return the damaged product to us; if your order is delivered without signature and damage is discovered, please photograph your damaged product from several angles and email us with your photos included at Paul@CavemanGlass.com immediately.  We at Caveman Glassworks will work diligently to ensure that our customers receive their orders undamaged.  If damage is discovered, we will be happy to assist you in filing an insurance claim with the carrier however, our responsibility for damage ends when the carrier accepts the package.  Therefore, it is very important to get the claim filed so that you can later be reimbursed by the carrier.

 

Any request for return made after midnight CST of the specified time periods above will not be honored and the sale is final.  We will not issue refunds for orders where the customer has supplied incorrect information or where general dissatisfaction or buyer remorse arises.

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PRINTFUL (ON DEMAND ORDERS)
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it is shipped out. The shipping times
depend on your location, but can be estimated as follows:
* USA: 3–4 business days
* Europe: 6–8 business days
*  Australia: 2–14 business days
* Japan: 4–8 business days
* International: 10–20 business days

 

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

 

My order should be here by now, but I still do not have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
* Check your shipping confirmation email for any mistakes in the delivery address
* Ask your local post office if they have your package
* Stop by your neighbors in case the courier left the package with them
If the shipping address was correct and the package was not left at the post office or at your
neighbor’s, get in touch with us at Paul@CavemanGlass.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

 

Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful's production footage to see how we fulfill specific products.

 

How do I track my order?
You will receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at Paul@CavemanGlass.com.

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I received a wrong/damaged product, what should I do?
We are so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at Paul@CavemanGlass.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We will get back to you with a resolution as soon as possible!

 

Returns
What is your return policy?
We do not offer returns and exchanges, but if there is something wrong with your order, please let
us know by contacting us at Paul@CavemanGlass.com 

 

Damaged & mislabeled items
At Printful, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement (unless the print came out poorly because of a low-quality print file).

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Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at Paul@CavemanGlass.com with photos of wrong/damaged
items and we will sort that out for you.

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Can I exchange an item for a different size/color/model?
We are sad to hear that you wish to return your order. Our return policy does not cover products ordered in the wrong size, color, model number, etc.  The buyer is responsible for ordering the correct size, color, model number etc., from the order menu. Because of that, we will not be able to issue you a refund for the order because your order is a custom order made according to your specification.  Thank you for understanding.  Wrongly ordered sizes will not be eligible for refunds from Printful’s side either. Printful makes everything on demand, so requesting a size exchange would mean producing an entirely new product.