Last updated: 09/24/2025

 

At Caveman Glassworks, we value your satisfaction and want every customer and student to have a positive experience. The following policy explains how we handle returns, refunds, rescheduling, and class participation.

 

By making a purchase or registering for a class, you agree to the terms below.

 

1. Product Returns & Refunds

• Eligibility Window: If there is an issue with your order (e.g., damaged, missing parts, or incorrect item), contact us at Paul@CavemanGlass.com within 5 calendar days of delivery.

• Restocking Fee: Approved product returns are subject to a 15% restocking fee.

• Refund Method: Refunds (minus shipping and restocking fees) are issued to the original payment method within 7 business days after inspection.

• Non-Returnable Items:

  • Clearance or sale items

  • Custom orders (unless damaged in shipping)

 

2. Custom Orders & Deposits

• Custom Work: Returns or refunds are not accepted once custom work has begun (pattern drafting, glass cutting, or scoring).

• Deposits: Deposits may be refunded (less a non-refundable design fee) only if work has not yet started.

 

3. Shipping Damage

• Inspection on Delivery: Please inspect packages immediately.

  • If damage is visible, refuse delivery and ask the carrier to return it to sender.

  • If damage is discovered after opening, photograph all damages and email us within 48 hours.

• Insurance Claims: We will help file a claim with the carrier. However, liability transfers to the carrier once your package leaves our studio.

 

4. Class & Workshop Policies

We work hard to make our classes fun, safe, and productive. To keep things fair for all participants, these policies apply:

• Full Payment Due at Registration: Class fees are required in full at the time of sign-up (online, by phone, or in person).

• Rescheduling: Rescheduling is only permitted if:

  • The student is ill and provides notice before class

  • Caveman Glassworks cancels or reschedules a class

• No-Shows: Students who fail to attend a scheduled class without notice are not eligible for refunds or rescheduling.

• Failure to Complete a Class: If a student leaves or cannot complete a class once started, no partial refunds will be issued.

• Incomplete Class Work: Projects left unfinished will be held for 14 calendar days. After this period, they become property of Caveman Glassworks and may be discarded or recycled.

 

5. Retention of Rights

Caveman Glassworks reserves the right to:

• Deny a return or refund request that does not meet these conditions

• Cancel or reschedule a class due to low enrollment, instructor illness, or other unforeseen circumstances

• Update this policy at any time (posted with a new “Last updated” date)

 

6. Contact Us

Caveman Glassworks
Centerville, Texas
Email: Paul@CavemanGlass.com
Phone: 281-684-1133